Processing time: Our processing time take anywhere from 2-3 Business days Estimated shipping times for US & Canada: STANDARD SHIPPING 7-10 business days. We will do our best to meet these shipping estimates. Delivery Issues: We are not liable for items that the tracking show delivered. If your tracking indicates that your item has been delivered and you have not received it or the delivery time has pass one full week, you must contact us within 4 business days to help file a claim. We will be coordinating with the carrier to help with the claim process as this may take up to 4 weeks depending on the shipping carrier. If you haven’t received your coupon yet, please contact us at info@zovoure.com We accept exchanges and refunds. contact us within 3 days of delivery. Buyers are responsible for all shipping costs associated with any exchange. Items must be sent back within 10 days of the delivery date. Gift Cards are not refundable. Request a cancellation within 24 hours of purchase The following items can't be returned or exchanged Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for: Custom or personalized orders Intimate items (for health/hygiene reasons) Conditions of returns: Items must be unworn, unwashed, and have original tags attached.